AI Voice Agent
A phone agent that answers incoming calls in natural conversation, understands what the caller wants, replies in a generated voice and logs the whole exchange.
The problem
Calls arrive outside working hours and during busy periods. Missed calls mean missed enquiries, and the ones that are answered rarely get recorded in a way anyone can search later.
The solution
The workflow receives the call through a webhook, transcribes the caller with Whisper, sends the transcript to an OpenAI chat model that returns the intent, a confidence score, a spoken response and a next action. The response is converted to audio with a text-to-speech voice and played back to the caller, while the call detail is appended to a Google Sheet.
Key features
- Speech-to-text transcription of every call
- Intent detection with a confidence score and language field
- Human-sounding responses generated per call
- Next action decided in the flow, such as scheduling a call
- Automatic call log with timestamp, caller, intent, duration and status
Built with
Where it fits
AI receptionist, appointment booking, sales qualification on the phone, and after-hours support — with call tracking that stays searchable.
